Hours, Rates, Policies and General Office Etiquette

Massage & Bodywork Rates Effective March 1, 2023

Forms of Payment:  cash, check or credit card (via Square)

General Office Etiquette:

1. Our office is small so when entering our lobby we ask that you quietly enter, being mindful to use a soft voice, gently close the door, hang up your jacket and remove your shoes. We don’t have a receptionist so please have a seat, we are anticipating your arrival and someone will greet you shortly.

2. We ask that you always arrive at least 5 minutes early for your appointment because your massage begins promptly at your designated appointment time. If you are a first time client, we ask that you arrive 10 minutes early to finish up paperwork and get acquainted. If you arrive more than 10 minutes late after the start of your appointment – you may not get your full session and you are still required to pay the full amount.

3. We reserve the right to ask clients to leave on their undergarments (underwear) during the massage session.

4. Zero Tolerance for Sexual Misconduct: Inappropriate solicitation will result in you being permanently banned from Thrive Massage and reported to the Ann Arbor Police Department; and possible further legal action. We reserve the right to end the session immediately based on any verbal or nonverbal warning signs of inappropriate behavior.

5. Masks are required regardless of your vaccine status. Please see our COVID safety page for complete details.

Cancellation Policy:

Updated COVID cancel policy: If you cancel within the 24 hour window before your appointment because you are sick or concerned about COVID exposure we will waive the late cancel fee. This also includes personal or family emergencies. For any other reason if you cancel within the 24 hours before your appointment the cancel fee is 75% of your session rate. The no-show fee is 100% of your session rate (if a client fails to show up for their appt without notification).

Up to 24 hours before your appointment you can cancel or reschedule your appointment directly via your Thrive confirmation email. To cancel within the 24 hour period leading up to your appointment please text or call Heidi at (734) 645-4007.